Automotive Maintenance Team Lead

Company Overview:

Bridgestone Retail Operations (BSRO) is a component of Bridgestone Americas that boasts a workforce exceeding 22,000 individuals in North America. The company manages a vast network of more than 2,200 corporate-owned stores, which encompass Firestone Complete Auto Care, Tires Plus, and Wheel Works locations. With a broad footprint across North America and annual sales exceeding $3 billion in tire and auto services, Bridgestone Retail Operations offers a promising platform for career development.

No matter the position you occupy, being a representative of Bridgestone means that you are a respected team player who adds value to our overarching mission to Serve Society with Top-notch Quality. Our compensation packages go beyond basic wages as we offer comprehensive training, performance-driven incentives, paid time off and holidays, appealing healthcare benefits for both full-time and part-time employees, and a 401(k) plan to assist in securing your financial future.

We firmly believe that people can deliver exceptional service and top-notch quality to others only when they feel free to express their true selves at work and receive the necessary backing. Our commitment lies in championing a multitude of perspectives, individuals, and groups because we understand how essential it is to view the world and our business from various angles. We are in the process of assembling a team as diverse as the global community we cater to. Therefore, portray your intelligence, resilience, courage, and distinctive qualities. Your authentic self is the perfect fit for us.

Position Summary:

By combining your comprehensive knowledge of automotive repairs with your exceptional interpersonal talents, you will be in charge of managing customer relations and frequently acting as a mediator between technicians and clients. Moreover, you will be required to choose, mentor, lead, educate, and oversee vehicle technicians while aiding in the procurement of parts, materials, and tools.

Responsibilities:

• Determine and arrange job assignments for vehicle repair technicians considering their individual competencies.
• Address all the vehicle service needs that clients may have.
• Direct the hiring and training procedures for a competent car service team.
• Foster an environment that encourages teammates to remain loyal and committed to the team.
• Comply with quality standards consistently.
• Achieve superior customer satisfaction and loyalty by adeptly managing various facets of customer dealings, including preemptive communication, resolving problems, and conducting necessary follow-ups.
• Take on the responsibility of being the primary contact for addressing customer inquiries, feedback, and issues, drawing upon your robust interpersonal skills and automotive proficiency to establish and maintain long-standing customer connections.
• Develop a comprehensive understanding of the inner workings of automotive service operations by proficiently managing paperwork, interacting with customers, conducting financial transactions, and ensuring compliance with company policies and standards. Leverage this expertise to improve efficiency and uphold smooth store operations.
• Enhance profitability by initiating meaningful interactions with clients, carrying out thorough inspections of vehicles, and promoting seamless communication within the garage.
• Elevate the presentation of products and services at the front of the store to stimulate customer interest and encourage purchasing behavior, resulting in improved sales outcomes and revenue growth.

Minimum Qualifications:

• Meeting the educational criteria, such as obtaining a high school diploma or its equal, is mandatory.
• Extensive knowledge and skills in auto maintenance accumulated over a four-year period.
• Experience in the position of service manager or service writer for one year.
• Dealing with customer complaints revolves around mitigating and resolving issues raised by clients in a satisfactory manner.
• Skill in managing inventory, scheduling tasks, and maintaining equipment.
• Capacity for leading and providing coaching to others.
• Communication expertise with teammates and clients.
• Capability to successfully onboard and choose technicians according to store specifications.
• Being keen on pursuing continuous learning and staying abreast of current automotive repair issues.
• Individuals must always carry a legitimate automotive driver's license when test-driving customer cars.

PREFERRED QUALIFICATIONS:

• Completion of a two-year degree program or its comparable alternative.

Our staff is knowledgeable about the perks:

• From day one, our staff can utilize medical, dental, and vision services as part of their benefits package
• Wage for approved leaves and national holidays
• On-the-job training enables employees to earn ASE certifications through employer-provided funding
• Flexible work schedule
• 401(k) match
• A daily pay option is presented as a program that is readily accessible

Your reward is intertwined with the ethos we uphold:

• Advancing in your career: We offer a range of resources to aid in your progress, no matter where you stand in your professional life.
• Community Support: We take pride in our efforts to work alongside local communities and provide assistance whenever it is needed.
• The distinctive quality of our teams lies in our dedication to conducting ourselves with honesty and operating as a cohesive unit to accomplish tasks effectively.

What we offer:

At Bridgestone, the key focus is on nurturing collaborative opportunities and promoting a culture where individuals are inspired to be imaginative and curious in order to improve the safety, efficiency, and sustainability of transportation for the generations to come. Regardless of your position, being a representative of Bridgestone means being a respected team player and contributing to our overarching mission of providing society with outstanding quality. In addition to competitive compensation, employees are offered:

• A supportive and interactive initiation process to ensure a seamless transition into our team.
• The possibility for personal and professional evolution, fostered by continuous training and mentor support.
• Corporate Social Responsibility programs encompass organizations undertaking projects to promote societal and environmental well-being.
• A truly global, dynamic, and stimulating working environment.
• Striking a harmonious blend between professional commitments and personal life while also prioritizing your health and flexibility.
• A team composed of individuals from a variety of backgrounds, promoting inclusiveness.

Bridgestone stands by its policy of providing equal employment opportunities to individuals across various backgrounds, irrespective of their age, citizenship, race, gender identity, sexual orientation, or genetic makeup. The company is committed to fostering a work environment that values and respects differences among employees.

Employment Eligibility:

Following hiring, all employees must complete a Form I-9 to confirm their eligibility for employment. Employment may be denied to individuals with temporary work authorization or those requiring sponsorship.