Guest Services Assistant

Job Description:

Are you looking for a place that celebrates YOU for being YOU? Do you want to work with people that are fun and work as a team? Where you have the flexibility that you need? Industry-leading Smokey Bones is proud to have been awarded and recognized as a Certified Great Place to Work two years in a row! Go home with cash tips daily, competitive pay, scholarships, access to our discounts hub, and an amazing culture where we celebrate you for being YOU. Come and find out why our guests are packing our restaurants and we are a Certified Great Place to Work!

What we Offer:

• An enjoyable setting that prioritizes the recognition and enjoyment of our family members.
• Flexible scheduling.
• Privileges extended to all employees right from their first day.
• Avail yourself of meal deals and discounted gift card offers.
• All Smokey Bones employees can access the Life Assistance Program benefits, such as a crisis helpline and three counseling sessions, for free.
• Receive special offers on numerous products and services, like pay-as-you-go plans, by becoming a member of the benefits hub at zero cost.
• Scholarships for college education are provided to all Smokey Bones staff and their immediate family through a collaboration with Bellevue University

Preventative healthcare plan:

• Dental
• Vision
• Accident
• Critical Illness
• Indemnification is confined to a specific extent for diagnostic tests, hospital services, and prescribed drugs
• Whole Life
• The suggested legal package provides access to a range of no-cost legal services and the possibility of reducing legal representation costs by up to 70%.
• Advocacy and planning support for patients
• We offer avenues for career expansion and enhancement across the organization. Our goal is to facilitate your journey towards realizing your utmost potential
• Full-time employees who have fulfilled one year of service will have the opportunity to enjoy added benefits offerings

Job Duties:

• Fold silverware into tidy bundles for dining settings
• Remove used utensils, plates, and beverages from the bar counter
• Refresh the bar setup after customers have finished their visit
• Ensure the bar area is free of debris, empty the trash, and attend to any cleaning responsibilities needed
• Effective in assisting guests throughout the entirety of their dining affair
• Skilled in escalating customer problems to supervisors and finding solutions in a proactive approach
• Able to communicate well with other teammates to ensure all guest needs are met
• You have met the legal requirements to serve and pour alcohol in your state
• Proficiency in decoding recipes and producing beverages to meet prescribed standards
• Assistance required for serving food promptly
• Abide by the health and safety protocols in every kitchen and dining area
• Comply with manager guidance throughout your shift
• Skilled in communicating with guests and aiding them with their needs

About Smokey Bones:

Smokey Bones, with its presence in 16 states and 63 locations, is a popular full-service restaurant famous for its delectable barbecue offerings, especially its award-winning ribs. The establishment caters to both lunch and dinner crowds and features a vibrant bar showcasing an array of bourbons, whiskeys, domestic and imported beers, and locally brewed craft beers, in addition to signature cocktails made with care. Guests can enjoy a variety of meats prepared through slow-smoking and fire-grilling methods, with the added flexibility of dining in, opting for takeout, placing orders online, or availing themselves of catering and delivery options.

Requirements:

MINIMUM REQUIREMENTS:

• Capable of engaging in English communication through speaking, reading, and writing.
• Compliance with the state's stipulated age for alcohol service is mandatory
• Eligible for employment in the United States

ADDITIONAL REQUIREMENTS:

• Outstanding service to customers and strong interpersonal aptitude
• Extensive knowledge of sanitation practices to maintain the quality and safety of food products
• Showing meticulousness in observing the particulars
• High energy levels
• Capacity to cooperate with others
• Excellent verbal communication

PHYSICAL REQUIREMENTS:

• Being able to bend over and hoist objects weighing up to 50 pounds to waist level.
• Can transport loads of up to 50 pounds for distances as far as 25 feet.
• Capable of remaining on foot and productive for an 8-12 hour shift.
• Proficient in receiving, interpreting, and reacting to the inquiries of employees and patrons amidst a loud atmosphere.
• Capable of enduring extreme temperatures (below 0 degrees Fahrenheit and above 90 degrees Fahrenheit) for the entire shift duration.