Restaurant Kitchen Manager

Job Description

Are you searching for a location that celebrates your distinctiveness and values collaborative teamwork within an enjoyable setting? Are you in need of a work environment that provides the flexibility that suits your lifestyle? Smokey Bones, a leader in the industry, takes pride in being acknowledged with the distinction of a Certified Great Place to Work for consecutive years. Providing competitive compensation, scholarship opportunities, access to an array of discounts, and fostering a culture centered on celebrating individuality, our restaurants continue to attract crowds and hold the title of a Certified Great Place to Work

What we Offer:

• A cheerful environment where we esteem and cherish our family members!
• Flexible scheduling.
• Rewards extended to all staff from day one onwards
• Free dining opportunities during work shifts, meal savings, and discounts on gift card expenditures
• The Life Assistance Program available to Smokey Bones employees extends support through a crisis helpline and up to three complimentary counseling sessions.
• Discounts are offered on a variety of goods and services, like pay-as-you-go options, to those who join the benefits hub for free.
• College scholarships at Bellevue University are available to all Smokey Bones employees and their immediate family members
• Many choices of healthcare plans are accessible for individuals
• Dental
• Vision
• Accident
• Critical Illness
• Protection with restrictions for costs associated with diagnostic exams, hospital care, and prescribed medications
• Short-term disability coverage offers immediate relief and typically lasts for a predetermined period, as opposed to long-term disability insurance that provides extended benefits beyond the short-term time frame
• Whole Life
• A preferred legal plan provides an array of free legal services, along with the added advantage of reducing representation costs by up to 70%
• Patient planning and advocacy services aim to empower individuals to plan and advocate for their healthcare needs proactively
• The organization is committed to helping you excel by enabling opportunities for career advancement and personal growth

About Smokey Bones:

Smokey Bones is a full-service restaurant delivering great barbecue, award-winning ribs, and good times in 63 locations across 16 states. Smokey Bones serves lunch and dinner and has a full bar featuring a variety of bourbons and whiskeys; a selection of domestic, import, and local craft beers; and signature, handcrafted cocktails. We offer a variety of meats that are slow-smoked, fire-grilled, and available for dine-in, pick-up, online ordering, or catering and delivery.

Roles and Responsibilities:

• Guest Experience
• Trains team members in ensuring a positive experience for all visitors.
• Assists in coaching fellow team members on anticipating, recognizing, and resolving challenges that impact customer satisfaction.
• Instructs teammates about the significance of acknowledging the impact of their actions on guests' overall satisfaction and how performance measures serve as benchmarks for evaluating guest service excellence.
• Interacts in a positive manner with visitors and invites their reviews.
• Addresses and monitors guest grievances that have been raised by teammates, escalating them to the General Manager and District Officer if necessary
• Collaborates with the General Manager and Director in guaranteeing the caliber of all restaurant facilities in the region, by harmonizing on priority requisites, communicating proficiently with suppliers, and supporting in supervising the maintenance or servicing of the physical structure, external environment, parking area, machinery, seating arrangements, and digital amenities.

Operations Leadership:

• Serves as a role model showcasing the expected behaviors and guidelines for restaurant managers and their team.
• Exhibits and educates on our values and customs in a way that others can relate to.
• Assists in familiarizing departmental employees with the procedures and requirements for introducing new menu items and updated operational guidelines
• Establishes schedules for department employees
• Assists coworkers in optimizing their performance in operational matters, maintenance duties, and facility management.
• Drives teammates towards improving their overall performance
• Gives teammates positive and constructive feedback about their performance; consults with the General Manager/Director to decide on the appropriate disciplinary actions in cases where teammates are not meeting performance expectations.
• Cultivates leadership capabilities for self and peers to enhance teamwork

Financial Performance:

• Devises plans, shares the strategy with the General Manager and Management Staff, and evaluates specific metrics to accomplish the Company's target inventory level, increase sales within departments, and ensure satisfaction of guests
• Communicates the performance areas that need enhancement within their department to ensure alignment with the business plan goals
• Reviews the sales and trends within the department to support the introduction of programs that drive sales expansion.
• Eagerness to grasp the concepts behind profit and loss statements, forecasting financial projections, and managing budget planning
• Executes numerous administrative tasks to facilitate restaurant operations in relation to teammates and in adherence to local, state, and federal legislation.

Requirements:

• The right individual should demonstrate the required skills and traits:
• Managing Kitchens in a Full-Service Restaurant Setting (Including a complete bar)
• Competence in utilizing Excel, Windows, and POS programs is advantageous for efficient work performance
• Driven by achieving goals, dependable, and dedicated to collaboration
• Proficiency in inspiring and advancing team members while coaching them to adhere to our company's policies
• Having a strong passion for the hospitality sector and a clear dedication to generating exceptional guest and employee experiences is crucial
• Should be able to stand for 10 hours consecutively and lift items of up to 50 pounds.
• Upon receiving a job offer, candidates must participate in pre-employment screenings that might consist of drug testing, criminal background verifications, and validating employment references.