Automotive Maintenance Coordinator

Company Overview:

As an entity within Bridgestone Americas, Bridgestone Retail Operations (BSRO) is responsible for employing over 22,000 staff members throughout North America. The company operates a vast network of more than 2,200 corporate-owned stores, which comprise familiar names like Firestone Complete Auto Care, Tires Plus, and Wheel Works. With a strong presence across North America and annual sales exceeding $3 billion in tire and auto services, Bridgestone Retail Operations offers a conducive environment for career growth.

No matter your position, representing Bridgestone means you are a valued team player contributing to our overall goal of Serving Society with Superior Quality. In addition to competitive pay, we offer comprehensive training, performance-based incentives, paid time off and holidays, appealing healthcare benefits for both full and part-time employees, and a 401(k) plan to support your financial future.

We strongly believe that providing exceptional service and quality to others is only possible when individuals can bring their authentic selves to work and are assured of support. We are committed to championing all perspectives, individuals, and teams as we recognize the importance of viewing the world and our business through a variety of lenses. Our aim is to build a team that reflects the diverse world we serve. So, demonstrate your intelligence, resilience, courage, and unique traits. Your true self is what we are seeking.

Position Summary:

Combining your profound knowledge of automotive repair with your outstanding interpersonal skills, you will be responsible for managing customer relationships and often serving as a link between technicians and customers. Furthermore, your duties will include selecting, mentoring, leading, training, and overseeing vehicle technicians while supporting in the sourcing of parts, materials, and equipment.

Responsibilities:

• Coordinate and roster work duties for car service staff based on their unique capabilities.
• Provide comprehensive automotive servicing solutions to fulfill customer requirements.
• Administer the selection and orientation of a proficient auto care team.
• Build a strong team culture that promotes teammate loyalty and longevity within the group.
• Maintain adherence to quality norms.
• Improve customer satisfaction and loyalty by efficiently overseeing all customer interactions, encompassing proactive communication, resolution of concerns, and consistent follow-up efforts.
• Function as the primary contact point for handling customer inquiries, feedback, and issues, utilizing your strong interpersonal skills and automotive knowledge to develop lasting relationships and commitment.
• Improve your grasp of business operations in the automotive service field by efficiently overseeing administrative tasks, interacting with customers, handling financial transactions, and following company policies and standards. Use this knowledge to optimize efficiency and ensure the smooth operation of the store.
• Improve sales performance by engaging proactively with customers, performing in-depth vehicle inspections, and fostering communication between different sections of the service center.
• Implement strategies to enhance the front-of-shop experience, including interactive displays, promotional signage, and attention-grabbing decor, to stimulate consumer interest and drive revenue generation.

Minimum Qualifications:

• The minimum educational requirement includes a high school diploma or its alternative.
• Four years of hands-on experience in the field of auto servicing.
• An individual with a year of service manager or service writer experience.
• Problem-solving customer complaints involves analyzing feedback and taking appropriate actions to address the issues raised by clients.
• Capability to handle inventory, scheduling duties, and equipment upkeep efficiently.
• Talent in leading and coaching team members.
• Proficiency in team collaboration and customer communication.
• Capacity to effectively recruit and select technicians based on store requirements.
• Maintaining an interest in ongoing education and staying informed about the latest trends in automotive repair.
• The continuous possession of an authentic driver's license is essential for test-driving customer vehicles.

PREFERRED QUALIFICATIONS:

• The attainment of a degree that typically takes two years to complete or its equal substitute.

Our team is well-versed in the benefits:

• Medical, dental, and vision benefits kick in right away for all new hires
• Salary during vacations and public festivities
• The combination of workplace experience and employer-supported ASE certifications is the essence of on-the-job training
• Flexible work schedule
• 401(k) match
• On demand pay (daily pay) program is within reach for interested parties

Giving to you is a reflection of our core beliefs in action:

• Developing professionally: We have a variety of resources available to aid individuals in advancing their careers.
• Engaging with Local Communities: We take pride in our involvement with local communities and strive to make a positive impact wherever we can.
• Our teams distinguish themselves through their unwavering dedication to maintaining integrity and cooperating harmoniously to achieve tasks together.

What we offer:

Bridgestone places a strong emphasis on promoting collaborative opportunities and empowering individuals to tap into their creativity and curiosity to improve the safety, efficiency, and sustainability of mobility for future generations. No matter what position you hold, being a representative of Bridgestone means being a respected member of the team and contributing to our overarching goal of serving society with exceptional quality. In addition to competitive compensation, employees are offered:

• A welcoming and interactive onboarding process to ensure a seamless transition into our team.
• The potential for learning and advancement, made possible by ongoing mentorship and training initiatives.
• Corporate Social Responsibility practices focus on businesses carrying out activities that contribute to society and environmental conservation.
• A genuinely global, dynamic, and challenging work atmosphere.
• Maintaining a sustainable level of health and wellness while navigating the dynamics between work and personal life.
• An inclusive team that is diverse in its composition.

Bridgestone's dedication to Equal Employment Opportunity is evident in its commitment to considering all candidates for employment without bias towards their age, national origin, gender, disability status, or any other characteristic protected by the law. The company strives to create a workplace where individuals from various backgrounds feel valued and respected.

Employment Eligibility:

When starting a new job, it is mandatory to fill out a Form I-9 to verify eligibility for employment. Applicants who are dependent on temporary work authorization or sponsorship should be aware that this could affect their employment status.